Thank you for choosing our software. We are committed to providing reliable digital products and transparent warranty services. Please read the following warranty terms carefully:
Our warranty covers repair or reactivation in case of license errors or activation issues directly caused by the software or licensing system.
We offer a 1-to-1 replacement for hardware-based products such as the Dongle USB Key, if proven to be faulty due to manufacturing defects.
Custom design requests, UI changes, or modifications outside the core software.
How-to-use support or user training. For these, please refer to our official documentation or contact customer support for paid assistance.
Damages or errors caused by third-party software, viruses, or improper handling.
The software license warranty is valid for 12 months from the date of purchase.
The USB Dongle hardware warranty is valid for 12 months from the date of delivery.
To claim a warranty, please contact us via:
Telegram:Â https://t.me/CADFORM or @CADFORM
Email: [email protected]
Provide:Â Order number, license key (if applicable), detailed error screenshot/log.
Warranty processing may take up to 3 business days.
Warranty is non-transferable and applies only to the original purchaser.
In the case of a replacement, the defective product must be returned to our address before a new one is issued.